Return Policy and Information - FragranceChick.com

Return Policy

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 20 days of receipt and you will receive a full refund less shipping charges. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Restocking Fee

We charge a 30% restocking fee for any merchandise not returned in its original condition and packaging.

In order to receive a return merchandise authorization (RMA) number, please fill out the RMA request form below with the required information. A representative will contact you via email with further return instructions.

How to Return Merchandise

1. In order to return merchandise, you must obtain a RMA number from our customer
    service department.

    Any orders returned without a Return Merchandise Authorization (RMA) number, will
    NOT be refunded and your returned items will be forfeited or pay another $5.95
    shipping charge to have them shipped back to you.

2. After we approve your return, we will send you an email containing an Approved RMA
    Form. Print the Approved RMA Form that has been emailed to you, fill out the
    necessary information and place it in your return shipment. Securely pack up the
    unused fragrance item(s) you wish to return in the original packaging for return
    shipment.

3. Please ship your return package using a service that provides delivery confirmation
    number or tracking to insure your package gets to us. We are not responsible for
    packages that are lost or damaged in transit to us. Please send your return
    package within 14 days of your RMA approval.

4. Mail your return to:

    Psi Factory Inc
    PO BOX 640301
    Oakland Gardens, NY 11364

5. When we receive your return package, we will inspect the items your returning for
    tampering, opening of the original packaging and usage.

    If we find that any of the returned items are not in their original condition, we will
    NOT issue a refund for those particular items. If you attempt to return any used
    fragrance items, you will forfeit those items or pay another $5.95 shipping charge
    to have them shipped back to you. Please do not attempt to return any used
    items.

6. If your return passes our return inspection, we will issue you a full refund less
    shipping charges. Please allow up to 14 business days to process your return.

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